General Order Questions

How do I place an order?

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You can contact us through Viber at 0908-810-6373, or call us at 032-346-6752 or 0916-660-2095 (Globe) to discuss your racking needs.

Do you accept purchase orders?

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Yes, we accept purchase orders (POs) from businesses and organizations. Please contact us for more details on the requirements and process.

Can I change or cancel my order?

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Yes, you can modify or cancel your order as long as it has not yet been shipped or packed. However, for custom-cut materials, cancellations must be made before the cutting process begins. To request a change or cancellation, please call 0916-660-2095 or email us at module_tech@yahoo.com
with your order number.

Are your materials powder-coated or uncoated?

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Our materials come with a durable powder-coated finish for added protection and longevity.

Do you offer wholesale or project pricing?

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Yes, we provide discounts based on order volume and product category. For wholesale or bulk pricing inquiries, please contact us at
module_tech@yahoo.com

Do you offer installation services?

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Yes, we offer installation services for larger shelving projects. Installation fees vary based on the project. Contact us for a customized quote.

What are your business hours?

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Our office is open Monday to Saturday, from 8:00 AM to 5:00 PM (AST).

Do you have a showroom?

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Yes, we have a showroom where you can view our products.

Can I speak to a customer service representative?

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Absolutely! We are happy to assist you. Call us at 032-346-6752 for inquiries. If our lines are busy, you may also send us an email or leave a voicemail, we’ll get back to you as soon as possible.

Product & Service Information

Do you offer custom racking solutions?

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Yes, we provide customized racking solutions tailored to your storage needs. Contact us with your requirements, and we’ll provide recommendations and a quote.

What types of racking systems do you offer?

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We offer gondola racks, medium-duty racks, light-duty racks, supermarket trolleys, storage solutions, and slotted angle bars. Our products can be customized to fit your specific requirements.

How do I know which racking system is best for my needs?

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Our team can help assess your storage requirements and recommend the best racking solution based on your space, load capacity, and usage. Feel free to contact us for expert advice.

Are your racking systems easy to assemble?

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Yes, our racking systems are designed for easy assembly. We also provide installation guides and offer installation services for larger projects.

Payment & Billing

What payment methods do you accept?

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We accept cash, bank deposits, GCash, and online transfers. For specific payment options, please contact us.

Do you require a deposit for orders?

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Yes, a down payment may be required for certain orders, especially customized products. The remaining balance must be settled before pickup or delivery.

Will I receive an invoice for my purchase?

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Yes, we provide official invoices for all transactions. If you need additional documentation, please let us know.

Shipping & Pickup Information

Where do you ship from, and do you offer delivery or pickup?

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Our warehouse is located at Hernan Cortes St., Banilad, Mandaue City, Cebu. We offer both delivery and pickup options.

Where can I pick up my order?

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You can pick up your order once it is packed and ready. Please coordinate with us beforehand.

Can I visit your location without an appointment?

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Yes, walk-ins are welcome during business hours.

Do you provide delivery services?

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Yes, we deliver for a minimal fee, which varies depending on your location. Contact us for delivery rates.

How can I check if my order has shipped?

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If you placed an order via email or Viber, you will receive a confirmation message within 24 hours with the estimated shipping date. Once your order has been shipped, you will receive another message with tracking details.

Company Information

Where are you located?

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We are located at Hernan Cortes St., Banilad, Mandaue City, Cebu.

How long have you been in business?

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We have been serving businesses and individuals with high-quality racking solutions for 20 years.

Do you work with businesses of all sizes?

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Yes! We cater to small businesses, warehouses, supermarkets, and large industrial storage facilities.

How can I stay updated on new products and promotions?

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Follow us on Facebook: Moduletech Rack / Moduletech Rack Center Corp., Instagram: moduletechrack or subscribe to our newsletter for updates on new products, promotions, and industry news.